Refund policy
Last updated: August 17, 2026
The 100-Night Rest Guarantee
We built NapeRest around a simple promise: honest products, honestly described. That promise extends to how we handle returns. You have 100 nights from the day your order is delivered to try NapeRest at home. If it is not right for you, for any reason, you can return it for a refund of the product price. No forms to justify, no questions designed to wear you down.
Eligibility
- The return must be requested within 100 days of the delivery date shown on your tracking.
- The product must be returned complete (device, charging cable, storage bag if included) and in reasonable condition. Normal signs of home use are perfectly fine; that is what the trial is for.
- Free gifts and promotional items included with your order must be returned with it, or their standard value may be deducted from the refund.
- Extended Protection Plans (2-Year) are refundable in full if the associated product is returned under this guarantee.
How to start a return
- Email us at contact@naperest.com with your order number and the words "Return request". Our team replies every day of the week, usually within 24 to 48 hours.
- We will confirm your return authorization and send you the return address and simple instructions. Please do not ship anything before receiving these instructions, as unauthorized returns cannot be matched to an order and cannot be refunded.
- Ship the item using a tracked shipping method and send us the tracking number. Return shipping costs and carrier selection are the responsibility of the customer.
Your refund
Once your return is delivered to our facility, it goes through reception and verification. Your refund is issued within 15 days of the date we receive the returned item, to your original payment method and in the currency of your purchase. Depending on your bank or card issuer, the funds may take a few additional business days to appear on your statement.
Original shipping fees, where charged, are non-refundable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, that is on us. Email contact@naperest.com within 7 days of delivery with your order number and a photo or short video of the issue. We will send a replacement or issue a full refund, at your choice, at no cost to you. Items confirmed as defective on arrival never require you to pay for anything.
Warranty
Standard warranty (included). Every NapeRest device is covered against manufacturing defects for 100 nights from delivery, in line with our guarantee period. If your device stops working under normal use during this period, contact us with your order number and a short video of the issue and we will repair, replace, or refund it.
2-Year Extended Protection Plan (optional). If you added the Extended Protection Plan at checkout, your device is covered against functional and electrical defects for 24 months from delivery. The plan covers the device under normal home use. It does not cover loss, theft, accidental damage, water damage, or damage resulting from use contrary to the included instructions. Claims are handled by email with proof of purchase; approved claims are resolved by replacement or refund at our discretion.
Late or missing refunds
If 15 days have passed since our facility received your return and no refund has appeared, first check with your bank or card issuer, as posting times vary. If it still has not arrived, email us at contact@naperest.com and we will trace it with you until it is resolved.
Statutory rights
This guarantee is offered in addition to, and does not limit, any rights you hold under applicable consumer law. For customers in the United Kingdom, nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact
NapeRest Customer Care
Email: contact@naperest.com (7 days a week)
Mailing address: 1021 E Lincolnway #8593, Cheyenne, WY 82001, United States