Shipping policy

Last updated: August 17, 2026

Where we ship

NapeRest currently ships to the United States and the United Kingdom. If your country is not listed at checkout, we do not ship there yet.

Processing time

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays begin processing the next business day. During launch promotions and peak periods, processing can occasionally take an extra day; if it does, your tracking will reflect it.

Delivery time

Once dispatched, delivery takes 3 to 6 business days for both the United States and the United Kingdom. Total time from order to doorstep is therefore typically 4 to 8 business days. These are estimates, not guarantees: carriers occasionally experience delays outside our control, particularly around holidays and severe weather.

Shipping costs

Shipping rates, including any free shipping thresholds, are displayed at checkout before payment. The price you see at checkout is the price you pay.

Taxes and customs (United Kingdom)

For UK orders, applicable taxes are calculated and collected at checkout, so there are no surprise charges at the door on standard orders. In rare cases, customs processing may add 1 to 3 days to delivery.

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking can take 24 to 48 hours to show its first scan after dispatch; this is normal carrier behavior, not a lost package. You can also reach us any day of the week at contact@naperest.com for a status update.

Address changes and cancellations

We can modify a shipping address or cancel an order only before it is dispatched. Because processing starts quickly, email contact@naperest.com as soon as possible with "Address change" or "Cancellation" and your order number. Once a parcel has been dispatched, we can no longer redirect it, and the standard return process applies.

Lost, delayed, or undelivered parcels

  • If your tracking has not updated for more than 7 business days, contact us and we will open an investigation with the carrier.
  • If a parcel is confirmed lost by the carrier, we will send a free replacement or issue a full refund, at your choice.
  • If tracking shows the parcel as delivered but you cannot locate it, check with household members and neighbors and allow 24 hours, as carriers sometimes scan early. If it still has not appeared, contact us and we will work it out with you.
  • Parcels returned to us because of an incomplete or incorrect address provided at checkout can be reshipped; a reshipping fee may apply.

Contact

NapeRest Customer Care
Email: contact@naperest.com (7 days a week)